FAQs

What is bawiq?

bawiq is a mobile app designed to make your shopping easier. From basic necessities to an entire grocery list, you get your orders delivered to your doorstep with no minimum order and no delivery charge within 30 minutes. Be more productive using bawiq and have more time for yourself.

How does bawiq work?

Simple!

Submit your orders and we take care of the rest.

Once we receive your orders, our app will automatically detect the nearest bawiq supermarket which has all your items in stock. With over 900 supermarkets all over Abu Dhabi and Dubai, your orders are sure to arrive within 30 minutes.

Getting Started

How do I set-up my account?

Setting up your account is an easy one-time registration which takes less than 2 minutes!

Register with your email address, Google/Facebook account, or your mobile number.

What is a family account and why would I want to use it?

A family account is a bawiq feature which allows you to add your family and friends in your account so they can link their orders and payment methods with yours.  

What is a favourites list?

By clicking on the ‘heart’ icon next to the products, you can add them to your favorite list. This will allow you to order your favourite groceries quicker without going through the product list each and every time.

Ordering

How do I order from bawiq?

Easy! Select – pay – relax.

When ordering for the first time, you can register with your e-mail address or your mobile number (see “Getting Started”) can be hyperlinked.

Select:

You can easily browse through our product list, by product category, search for a specific product, or choose items from your favourites list.

Pay:

Proceed to check-out and choose your payment option. You can pay by cash on delivery, by debit/credit card, or by our in-app bwallet. logo

Relax:

And you’re done! Your order will reach your preferred destination within 30 minutes or on your scheduled time.

Is there a minimum order value?

No, there is no minimum order value.

Can’t find a product, what do I do?

Please cross-check for any spelling errors in your product search. This indicates the non-availability of the product in bawiq supermarkets within your area. However, we do offer a wide range of products from multiple brands you can choose from.

What if my order is out-of-stock or unavailable?

Our system automatically assigns your order to the nearest store which has all your items available. If an item is unavailable within the area, our app offers you alternative options from our wide range of brands.

What kind of products do you deliver?

From basic necessities such as food and snacks to toiletries and office supplies, bawiq brings the supermarket to your phone.

How come there are no fresh fruits and vegetables in the list?

We believe that when it comes to fresh goods, physically choosing your item is the best way to do it. We care not only about the convenience of getting your orders quickly, we also care about the quality of products you will receive – and compromising the freshness of your orders is not part of the bawiq principle. That’s why we are launching our fresh fruits and vegetables option in our app this coming January.

Can I use my favourites list to order?

Of course! Just click the “+” (add button) beside your favourite item and it will be added to your cart.

Delivery

How long does it take for my order to arrive?

bawiq promises a 30-minute free delivery to every order. For your convenience, we have added a feature where you can schedule exactly when you want your orders to arrive.

Which areas do you deliver to?

We are currently operational in Abu Dhabi and Dubai covering all major areas through a wide number of bawiq supermarkets. As we expand, we will be able to deliver within the UAE.

Do you deliver 24/7?

bawiq delivers from 7:00am ‘til 11:00pm

Can I track my order?

Yes. The app allows you to track your orders and you can choose to have it notify you when your orders have been dispatched.

What if I’m not home when my delivery comes?

bawiq has a built-in option to allow you to leave a special message for your delivery and the delivery staff will follow your instruction.

What if my order doesn’t arrive within 30 minutes?

At bawiq, we do our best to deliver within 30 minutes. However, if some unforeseen circumstances occur and causes a delay in your delivery, bawiq will notify you via a push notification or a phone call from our customer support executives.

Can I still add items to my cart once submit my order?

Unfortunately, you will not be able to alter your order once you have completed your check-out. However, you can always place another order.

Can I make changes to a scheduled order and until when can I do so?

Contact our bawiq customer service hotline (800 – 0320 102) and they will assist you.

How come you don’t deliver with plastic bags?

bawiq promotes sustainability and environmental consciousness. We deliver your orders in reusable bawiq bags that are made from recycled plastic PET bottles that is used time and time again by bawiq supermarkets. We aim to reduce carbon footprint one bag at a time.

Payment Options

How do I pay for my orders?

bawiq has 3 easy and secure payment methods:

  • Cash on Delivery
  • Debit/Credit Card
  • bwallet

Which cards are accepted?

We accept Visa and Mastercard, Debit and Credit Cards.

How do I top-up my bwallet?

You can use your debit/credit card to top-up your bwallet.

Cancellation and Refund

How can I cancel my order?

You can cancel your order after check-out. Please note that after your order has been assigned to a bawiq supermarket or has been dispatched, you can no longer cancel it. If you are unsatisfied with your delivery, please contact our customer service hotline (800 – 0320 102) and we will find ways to serve you better.  

If I pay online and items are missing, how will I get a refund?

At bawiq, we try our best to make your shopping as convenient as possible. However, if such an incident occurs, please get in touch with us through our customer service hotline (800 – 0320 102) and our team will process the request after making adequate enquiry.

Perks and freebies!

Keep your eyes out for freebies and competitions on social media. Let’s get social! Keep in touch with bawiq by liking or following our social media pages, and stay tuned for campaigns, promotions, and competitions to get a chance to win amazing prizes and freebies.

Download bawiq to have a chance to win freebies and get special offers. bawiq is all about sharing. From time to time, you will receive pop-up notifications of the current special offers.

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